The Property Ombudsman
-
Resources
The case of the Covid cover charge
The Property Ombudsman, Rebecca Marsh, addresses a complaint about an agent deducting money from the rent to cover the costs of Covid.
Read More » -
Latest property news
TPO expels three agents for non-payment of awards to landlords
Agents in Slough, Leicester and Wales are kicked off the scheme and are no longer able to trade without redress, although two appear to have 'phoenixed' under new names.
Read More » -
Resources
Paying twice
A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.
Read More » -
Latest property news
‘Unfair’ redress system for dual fee disputes must be reformed, says agent
London agency Brian Cox is unhappy after being told to return an £8,000 fee even though competitor could not prove it had passed on offer.
Read More » -
Resources
No sale, no fee – no way!
According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.
Read More » -
Resources
No kidding?
When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.
Read More » -
Resources
The case of the leaky loo
When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.
Read More » -
Features
A new perspective
Meet Rebecca Marsh, the industry’s new Property Ombudsman. Fresh into her new role, The Negotiator presses her on the key issues that face the industry and TPO.
Read More » -
Features
When is an HMO not an HMO?
...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.
Read More » -
Features
Where’s my deposit?
Katrine Sporle, The Property Ombudsman, adjudicates on a case of the non-return of an ‘unprotected’ deposit.
Read More »
