Columns
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‘No refunds’ – a request to repay a reservation fee is denied
The Property Ombudsman, Rebecca Marsh, adjudicates on a dispute over a reservation fee for a house at auction.
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Takeovers and makeovers
Nigel Lewis asks if two of the biggest names in residential agency really have any future at all.
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2024 – The Year of the Buyer
Kate Faulkner OBE takes a positive view of the coming year with the dice rolling in favour of the buyer.
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Converting leads into paying customers
That's the key to success, says digital marketing expert Nelly Berova and here’s three ways that a prospect can become an instruction.
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Who earned the commission?
The Property Ombudsman, Rebecca Marsh, settles a case between two agents claiming commission on a sale.
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Gove’s government
Nigel Lewis reports from the NRLA conference, where the Housing Secretary, Michael Gove bravely faced an auditorium full of landlords – via Zoom.
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Braking the Bank
The Bank of England’s decision to hold rates steady in September may be the start of recovery, says Kate Faulkner.
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The value of brand
Digital marketing expert, Nelly Berova, explains how to build a strong brand relationship with your local vendors and landlords
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Who pays the lawyers?
Rebecca Marsh, The Property Ombudsman, deliberates on a case between leaseholders and an estate and management company over a dispute over residents’ voting rights.
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Vets, lets and how big business is buying up the industry
Adam Walker highlights the opportunities open to an independent agent in a rapidly consolidating market.
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